KANTRON MOVING SYSTEM
Moolayil Tower, Kalamassery
TVS Junction, Kochi - 683104

+91 7012454731,+91 9744504825

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Why is my elevator suddenly making strange noises?

Strange noises in an elevator could be due to various factors, such as worn-out cables, misaligned or loose parts, or insufficient lubrication of the moving components. It's best to get a professional inspection, as unusual sounds can indicate mechanical issues that may lead to more severe problems if not addressed early.

2. What should I do if my elevator gets stuck between floors?

If an elevator gets stuck, remain calm and avoid attempting to open the doors manually. Use the emergency alarm or intercom to call for assistance. Modern elevators often have automatic rescue devices (ARD) that will move the elevator to the nearest floor in case of a power failure. In case of a technical failure, a technician will need to reset or repair the system.

3. How often should elevators be serviced or inspected?

In India, elevators are recommended to undergo a comprehensive inspection at least once every three months for commercial spaces, and twice a year for residential buildings. Regular maintenance helps ensure safety and prolongs the lifespan of the equipment. It also aligns with the guidelines set by local authorities for safe elevator operations.

4. What causes an elevator to stop working unexpectedly?

Unexpected stoppages can occur due to several reasons: power failures, issues with the control system, worn-out mechanical parts, or overheating of the motor. Sometimes, dirt or debris in the door tracks can prevent doors from closing properly, which can trigger a safety mechanism to stop the elevator. An inspection by a certified technician can identify and fix the root cause.

5. Is it necessary to modernize an older elevator system?

Modernizing an older elevator system can improve its efficiency, safety, and reliability. If your elevator is over 15 years old, it might lack advanced safety features found in newer models, such as overload protection, better energy efficiency, and enhanced emergency communication systems. Modernization can also reduce energy costs and increase the property’s value.

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